Domestic (USA):

• Free Shipping:
  • Free 2-5 business day shipping for all orders over $50.
  • Subscription Products: Always include free shipping.
• Standard Shipping Fee:
  • $4.95 for orders under $50.
• Delivery Time:
  • Estimated delivery time is 2-5 business days.

Note: GuineaDad Hay is only available in the contiguous United States and cannot be shipped to P.O. boxes.

Note: Free shipping is available for GuineaDad products only within the contiguous United States. Shipping to Hawaii and Alaska is NOT eligible for free shipping, and additional fees may apply during fulfillment.

Canada:

• Due to recent shipping cost increases related to tariffs, all Canada orders are subject to a shipping charge until further notice.

Note: GuineaDad Hay is available in Canada.

International Shipping:

• Shipping Costs:
  • Shipping costs vary by destination. Please select your country at checkout to see rates and estimated delivery times.
• Import Taxes:
  • Import tax rates may apply.

Notes:

• Due to customs regulations, we are currently unable to ship Treats to Mexico, Australia, Singapore, and Greece.
• Hay products cannot be shipped outside the contiguous United States and Canada.

Click here to determine your country's shipping cost, estimated shipping time, and import tax rates.

Refunds are available for unwashed and unused products. Please be sure to include all components (liner, crunchy condo, etc.), using the same shipping box that the product arrived in (or any other USPS-approved packaging). 

If you want to return an item, please contact us within 14 days of delivery and ship the item back within 30 days of delivery.